Interpreting Service
At McKinley we provide health services to a diverse and multicultural population, including people with disability and those from non-English-speaking backgrounds (NESB).
We use the TIS National interpreter service Phone: 13 14 50.
This is a free service, available 24 hours a day by phone at the time of consultation or with 48 hours’ notice, onsite at the practice. As well as impartiality and greater accuracy, we prefer professional interpreter services over family or friends translating for a patient because they: enhance our provision of quality patient care offer confidentiality understand the importance of risk management provide efficient, effective communication of information in sometimes time-critical situations adhere to professional conduct at all times, not being emotionally involved with patients.
Hearing Impaired Patients
A free interpreting service is available for patients who are deaf and use Australian Sign Language (AUSLAN). Contact Deaf Connect via their website for further information or to book an interpreter.
Should you ever require any assistance or further information, please feel free to speak to our friendly reception staff.
